Armando Riera

Email: Email me
Phone: +1 786.339.2710
LinkedIn: armandoriera

Summary

IT professional with 20+ years of experience in configuring and managing systems, including NetSuite, Salesforce, Office365, and network devices. Skilled in troubleshooting and providing support to end users. I am detail-oriented and eager to enhance my technical skills as a NetSuite Administrator. I am seeking a remote position that offers communication and judgment challenges. A reliable and dedicated employee with a proven record of delivering quality results. Capable IT Specialist experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to investigate and troubleshoot problems successfully.

Skills

NetSuite, Salesforce, and CRM administration
Office 365 and Microsoft Office Suite proficiency, including Outlook
Advanced network administration (LAN/WAN, DHCP/DNS, IP subnetting, security, firewall management with Sonicwall/Ubiquiti, Avaya VoIP systems)
Comprehensive hardware expertise (installation, diagnostics, repair, upgrades, and maintenance of PC/Apple computers, and peripherals)
Software management (installation, implementation, upgrades, virus protection with antivirus software)
System support and troubleshooting (network, hardware, software, and technical issues)
Information systems security (data protection, disaster recovery, information protection, network security management)
User support and training (remote and in-person support, user training, remote conferencing support)
Technical documentation comprehension and creation
Performance testing, monitoring, and optimization
Data management (entry, migration, backup, recovery)
Cloud management and remote office solutions (Google Drive, cloud-based ERP systems)
Proficient in network repairs and maintenance, WiFi setup, and mobile device management
Effective communication skills in both English and Spanish
Personal attributes: attention to detail, quick learner, self-motivated, calm under pressure, excellent teamwork and collaboration skills

Professional Experience

IT Specialist | Curallux

Miami FL | 2018 - 2022

Managed and supported multiple systems, like Salesforce, Netsuite, Office365, and Sonicwall/Ubiquiti Unifi devices
Customized and integrated Salesforce to meet the specific needs of the organization, including maintaining customizations, managing user and license administration, and providing end-user training
Collaborated with the Finance department to create and implement tailored saved searches and reports in Netsuite, resulting in improved data accuracy and efficiency
Configured and maintained Netsuite custom fields, lists, forms, and workflows to streamline business processes and improve user experience
Managed Netsuite user access and security, ensuring data privacy and compliance
Successfully integrated Netsuite with Shopify and Salesforce.com using Celigo (integrator.io), resulting in enhanced data exchange and automation
Administered Office365, including managing users, groups, service requests, Azure Active Directory security groups, Exchange Online, SharePoint Online, and Teams
Troubleshoot technical issues and provided IT support to internal users, resolving a diverse range of issues across multiple systems and applications
Installed, and maintained various types of network systems, such as LAN, WAN, wireless, and fiber optic
Diagnosed and resolved network issues using common tools and protocols, such as ping, traceroute, TCP/IP, DHCP, and DNS
Configured and secured different network devices, such as routers, switches, hubs, and firewalls, according to best practices and industry standards
Provided end-user training to drive adoption and ensure efficient use of systems
Monitored system performance, analyzed to improve efficiency, and recommended enhancements
Configured and installed computers and peripherals, maintaining an up-to-date inventory
Backed up data and ensured security by removing malware, ransomware, and other threats.

Strategic Supply Support | ASC Parts USA

Miami FL | 2011 - 2018

Managed the procurement process by following up on requests for quotations and placing timely and accurate purchase orders with suppliers
Ensured customer satisfaction by promptly handling claims and warranties and following up on RMA
Maintained accurate and up-to-date systems and reports to support informed decision-making
Conducted thorough inspections and validated merchandise to approve RMAs
Secured sensitive and confidential information through careful management and safeguarding practices
Met delivery expectations by consistently adhering to quoted delivery times for sales orders.

IT Specialist | Promix USA

Miami FL | 2008 - 2009

Provided hardware and software installation and support, ensuring optimal operation of systems
Installed and set up antivirus and anti-spyware software to protect against cyber threats
Administered a network and Windows 2003 Enterprise Domain with Active Directory, ensuring smooth and secure operation of the network
Set up, installed, and provided technical support for Point of Sales systems.

Network Administrator and Tech Support | Centersoft

Havana, Cuba | 2001 - 2007

Administered and maintained Windows 2003 Enterprise Active Directory, ensuring smooth network operations.
Provided technical support to LAN, including troubleshooting, and resolving technical issues.
Managed user accounts and client access, ensuring secure and efficient data management.
Installed computer components, such as motherboards, processors, and graphics cards, on workstations.
Fixed hardware and software problems by performing thorough troubleshooting and resolving critical issues.
Recovered and restored crucial information from data backups to maintain business continuity.

Network Administrator | Provincial Center of Hygiene and Epidemiology

Havana, Cuba | 1995 - 2001

Configured networks for smooth, reliable operation to meet business processes and objectives.

Performed day-to-day LAN and WAN administration, maintenance, and support.

Implemented network security measures to minimize data loss.

Maintained applications to keep the software current with necessary software updates and upgrades.

Verified continuity of computer and telephone system services for users.

Installed, configured, and supported LAN, WAN, and Internet systems.

Maintained and monitored network hardware and software to support network availability to end-users.

Education and Training

High School Diploma – Exact Sciences Institute – Havana, Cuba – 1992
Network Administrator – CENSAI – Havana, Cuba – 1995
Network Auditor – CENSAI – Havana, Cuba – 1996
Computer Technician – CENSAI - Havana, Cuba – 1997
Network Administration of Windows NT Server – UATS - Havana, Cuba – 1998
Multimedia And Websites Development – UATS – Havana, Cuba – 1999
Public Relations – School of Technical and Professional Improvement – Havana, Cuba – 2000

Certifications

CompTIA Network+
Microsoft Certiﬁed Professional
Microsoft Specialist: Windows 7 Conﬁguring
Microsoft Certiﬁed Technology Specialist: Windows Server 2008 Active Directory, Conﬁguration
Microsoft Certiﬁed Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certiﬁed Technology Specialist: Windows 7 Conﬁguration
Celigo University - Mastery Level 1 and Level 2 Workshop Certification

Languages:

Spanish (Native)
English (Fluent)