Armando Riera

Elite Tech Force · Lehigh Acres, FL

• Provide managed IT and consulting services to small and midsize businesses, including infrastructure, Microsoft 365, networks, endpoints, backup, and business applications.
• Continued responsibility for Curallux infrastructure after its IT support transitioned from an employee role to Elite Tech Force as a managed services provider.
• Administer Microsoft 365 users, licenses, Exchange Online, security groups, permissions, SharePoint, Teams, MFA, and account security.
• Configure and administer SonicWall and UniFi environments, including firewall policies, VLANs, NAT, DHCP, VPNs, switching, wireless access, SSIDs, guest networks, and remote administration.
• Design and maintain Synology and cloud backup solutions using a backup product with AWS storage; restore production business data.
• Install and troubleshoot network equipment, workstations, printers, wireless equipment, business applications, and connectivity; support client-specific internal tools.
• Manage engagements from discovery and recommendations through implementation, testing, troubleshooting, documentation, user communication, and ongoing support.
• Coordinate vendors and service providers as a primary technical contact; supported the addition of rack power backup for Curallux during the MSP engagement.

Curallux · Miami, FL

• Served as the primary hands-on IT resource for an environment that reached 100+ users and approximately 70 endpoints, supporting infrastructure, cloud services, applications, telecommunications, and users; provided remote support through TeamViewer.
• Administered Microsoft 365 and Entra ID users, licensing, Exchange Online, groups, permissions, SharePoint Online, Teams, MFA, and account security.
• Implemented and administered Synology and a backup product using AWS as its storage backend; restored production business data, including sensitive information.
• Participated in migration and implementation of Avaya communications and provided ongoing Avaya and Xima administration and support.
• Administered NetSuite and Salesforce, coordinated changes with Finance and Operations, and resolved account-access, application, workstation, network, and connectivity issues.

ASC Parts USA · Miami, FL

• Maintained internal IT and operational systems, resolved technology issues, protected business data, and supported procurement, suppliers, RMAs, warranty resolution, records, and management reporting.

Promix USA · Miami, FL

• Deployed Windows Server 2003 Enterprise, Active Directory, user accounts, Group Policy, permissions, and access controls; supported point-of-sale systems, workstations, and endpoint security.

Centersoft · Havana, Cuba

• Administered Windows Server 2003 and Active Directory accounts, roles, and permissions; deployed workstations, supported LANs and hardware/software, and performed data recovery.

Provincial Center of Hygiene & Epidemiology · Havana, Cuba

• Designed, deployed, secured, and administered LAN/WAN and Internet infrastructure for public-health operations, including security controls, systems support, and software updates.