Profile
Professional Summary
Results-driven Senior IT Specialist with 25+ years of experience architecting, administering, and optimizing enterprise systems across NetSuite, Salesforce, Office 365, and complex network infrastructures. Currently operating as Owner of Elite Tech Force, delivering managed IT, automation, and systems integration to businesses and e-commerce operations. Proven track record aligning technology with business objectives — from ERP integrations and CRM customizations to full-stack network deployments and cloud migrations. Adept at leading cross-functional initiatives, mentoring users, and delivering measurable improvements in system reliability, security, and operational efficiency. Bilingual, with a reputation for calm problem-solving under pressure and a consistent record of exceeding expectations.
Career
Professional Experience
Owner & Senior IT Consultant
2022 – Present
Elite Tech Force · Homestead, FL · elitechforce.com
- Founded and operate Elite Tech Force, an IT services company delivering network infrastructure, automation, and systems integration to local businesses and e-commerce operations
- Design and implement integrations across Shopify, Amazon, NetSuite, and Gorgias — automating repetitive workflows, eliminating errors, and improving operational consistency and scalability
- Provide managed IT support including remote monitoring, Wi-Fi and network optimization, firewall management (UniFi/Sonicwall), and security best practices under monthly support plans
- Build internal apps, automated dashboards, captive portals, and data-capture tools tailored to each client's operational needs
- Deliver end-to-end project execution: evaluation, clear written proposal, implementation with testing and documentation, and ongoing monthly support with transparent pricing
IT Specialist / Systems Administrator
2018 – 2022
Curallux · Miami, FL
- Architected multi-platform environment spanning Salesforce CRM, NetSuite ERP, Office 365, and Sonicwall/Ubiquiti UniFi network infrastructure serving the full organization
- Led end-to-end Salesforce customization — designed custom objects, workflows, and automation; managed user/license administration and drove measurable adoption across departments
- Partnered with Finance to design and implement NetSuite saved searches and custom reports, improving data visibility and reducing manual reporting time
- Configured NetSuite custom fields, forms, lists, and approval workflows, streamlining core business processes and enhancing user experience
- Engineered bi-directional integration between NetSuite, Shopify, and Salesforce using Celigo (integrator.io), eliminating manual data entry and reducing order-processing errors
- Administered Office 365 tenant — users, security groups, Azure AD, Exchange Online, SharePoint Online, and Microsoft Teams
- Deployed and hardened LAN, WAN, wireless, and fiber optic infrastructure; configured routers, switches, and firewalls per industry security standards
- Drove system performance monitoring and continuous improvement, proactively identifying bottlenecks and recommending enhancements
IT Operations & Strategic Supply Support
2011 – 2018
ASC Parts USA · Miami, FL
- Maintained internal IT systems and data integrity across procurement and operations platforms over a 7-year tenure
- Managed full procurement cycle — RFQs, purchase orders, supplier coordination, and on-time delivery commitments
- Oversaw end-to-end RMA and warranty resolution; safeguarded sensitive operational and financial data
- Generated and maintained accurate management reports to support executive decision-making
IT Specialist
2008 – 2009
Promix USA · Miami, FL
- Deployed and administered Windows Server 2003 Enterprise Domain with Active Directory, user account management, and group policy
- Implemented and supported Point of Sale systems; established endpoint security baseline organization-wide
Network Administrator & Technical Support Lead
2001 – 2007
Centersoft · Havana, Cuba
- Administered Windows Server 2003 Enterprise Active Directory; managed user accounts, access controls, and hardware builds
- Provided comprehensive LAN technical support and executed data recovery operations to maintain business continuity
- Managed user accounts, access controls, and client permissions to enforce data security and compliance
Network Administrator
1995 – 2001
Provincial Center of Hygiene & Epidemiology · Havana, Cuba
- Designed, deployed, and secured LAN/WAN/Internet infrastructure for mission-critical public health operations
- Implemented network security controls and policies; performed day-to-day administration and software update management