Armando Riera
- Email: Email me
- Phone: +1 786.339.2710
- LinkedIn: armandoriera
Summary
IT professional with 20+ years of experience in configuring and managing systems, including NetSuite, Salesforce, Office365, and network devices. Skilled in troubleshooting and providing support to end users. I am detail-oriented and eager to enhance my technical skills as a NetSuite Administrator. I am seeking a remote position that offers communication and judgment challenges. A reliable and dedicated employee with a proven record of delivering quality results. Capable IT Specialist experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to investigate and troubleshoot problems successfully.
Skills
- NetSuite, Salesforce, and CRM administration
- Office 365 and Microsoft Office Suite proficiency, including Outlook
- Advanced network administration (LAN/WAN, DHCP/DNS, IP subnetting, security, firewall management with Sonicwall/Ubiquiti, Avaya VoIP systems)
- Comprehensive hardware expertise (installation, diagnostics, repair, upgrades, and maintenance of PC/Apple computers, and peripherals)
- Software management (installation, implementation, upgrades, virus protection with antivirus software)
- System support and troubleshooting (network, hardware, software, and technical issues)
- Information systems security (data protection, disaster recovery, information protection, network security management)
- User support and training (remote and in-person support, user training, remote conferencing support)
- Technical documentation comprehension and creation
- Performance testing, monitoring, and optimization
- Data management (entry, migration, backup, recovery)
- Cloud management and remote office solutions (Google Drive, cloud-based ERP systems)
- Proficient in network repairs and maintenance, WiFi setup, and mobile device management
- Effective communication skills in both English and Spanish
- Personal attributes: attention to detail, quick learner, self-motivated, calm under pressure, excellent teamwork and collaboration skills
Professional Experience
IT Specialist | Curallux
Miami FL | 2018 - 2022
- Managed and supported multiple systems, like Salesforce, Netsuite, Office365, and Sonicwall/Ubiquiti Unifi devices
- Customized and integrated Salesforce to meet the specific needs of the organization, including maintaining customizations, managing user and license administration, and providing end-user training
- Collaborated with the Finance department to create and implement tailored saved searches and reports in Netsuite, resulting in improved data accuracy and efficiency
- Configured and maintained Netsuite custom fields, lists, forms, and workflows to streamline business processes and improve user experience
- Managed Netsuite user access and security, ensuring data privacy and compliance
- Successfully integrated Netsuite with Shopify and Salesforce.com using Celigo (integrator.io), resulting in enhanced data exchange and automation
- Administered Office365, including managing users, groups, service requests, Azure Active Directory security groups, Exchange Online, SharePoint Online, and Teams
- Troubleshoot technical issues and provided IT support to internal users, resolving a diverse range of issues across multiple systems and applications
- Installed, and maintained various types of network systems, such as LAN, WAN, wireless, and fiber optic
- Diagnosed and resolved network issues using common tools and protocols, such as ping, traceroute, TCP/IP, DHCP, and DNS
- Configured and secured different network devices, such as routers, switches, hubs, and firewalls, according to best practices and industry standards
- Provided end-user training to drive adoption and ensure efficient use of systems
- Monitored system performance, analyzed to improve efficiency, and recommended enhancements
- Configured and installed computers and peripherals, maintaining an up-to-date inventory
- Backed up data and ensured security by removing malware, ransomware, and other threats.
Strategic Supply Support | ASC Parts USA
Miami FL | 2011 - 2018
- Managed the procurement process by following up on requests for quotations and placing timely and accurate purchase orders with suppliers
- Ensured customer satisfaction by promptly handling claims and warranties and following up on RMA
- Maintained accurate and up-to-date systems and reports to support informed decision-making
- Conducted thorough inspections and validated merchandise to approve RMAs
- Secured sensitive and confidential information through careful management and safeguarding practices
- Met delivery expectations by consistently adhering to quoted delivery times for sales orders.
IT Specialist | Promix USA
Miami FL | 2008 - 2009
- Provided hardware and software installation and support, ensuring optimal operation of systems
- Installed and set up antivirus and anti-spyware software to protect against cyber threats
- Administered a network and Windows 2003 Enterprise Domain with Active Directory, ensuring smooth and secure operation of the network
- Set up, installed, and provided technical support for Point of Sales systems.
Network Administrator and Tech Support | Centersoft
Havana, Cuba | 2001 - 2007
- Administered and maintained Windows 2003 Enterprise Active Directory, ensuring smooth network operations.
- Provided technical support to LAN, including troubleshooting, and resolving technical issues.
- Managed user accounts and client access, ensuring secure and efficient data management.
- Installed computer components, such as motherboards, processors, and graphics cards, on workstations.
- Fixed hardware and software problems by performing thorough troubleshooting and resolving critical issues.
- Recovered and restored crucial information from data backups to maintain business continuity.
Network Administrator | Provincial Center of Hygiene and Epidemiology
Havana, Cuba | 1995 - 2001
Education and Training
- High School Diploma – Exact Sciences Institute – Havana, Cuba – 1992
- Network Administrator – CENSAI – Havana, Cuba – 1995
- Network Auditor – CENSAI – Havana, Cuba – 1996
- Computer Technician – CENSAI - Havana, Cuba – 1997
- Network Administration of Windows NT Server – UATS - Havana, Cuba – 1998
- Multimedia And Websites Development – UATS – Havana, Cuba – 1999
- Public Relations – School of Technical and Professional Improvement – Havana, Cuba – 2000
Certifications
- CompTIA Network+
- Microsoft Certified Professional
- Microsoft Specialist: Windows 7 Configuring
- Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
- Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
- Microsoft Certified Technology Specialist: Windows 7 Configuration
- Celigo University - Mastery Level 1 and Level 2 Workshop Certification
Languages:
- Spanish (Native)
- English (Fluent)